Terms of service

Updated on 5 September 2026

Who we are

Buntra (referred to here as "we," "us," or "our") runs the website buntra.com.au (the "Site"). Our focus is on delivering high quality consumer and general lifestyle products. The terms and conditions set out below govern how you may use our Site.

Acceptance of terms

When you visit or use our Site, you are confirming that you accept and will follow these Terms of Service. Should you disagree with any part of them, we ask that you refrain from using our Site. We may revise these terms at any point, and by continuing to use the Site once a revision is published, you are accepting the updated version.

Permission to Use Our Site

Provided you follow these Terms, we grant you a limited license to enter and use our Site, one that we may withdraw at any time and that is neither exclusive to you nor transferable to anyone else, strictly for private, non-commercial use.

Key Terms Explained

So that everything in these General Terms and Conditions reads as clearly as possible, the words listed below carry the exact meanings given here every time they appear:

Cookie: A tiny file of data created by a website and stored by your web browser. It serves to recognize your browser, supply analytics, and retain details about you, for example your chosen language or sign-in information.
Company: Wherever this policy uses "Company," "we," "us," or "our," the reference is to Buntra, 15 Ayrshire Crescent, Calala NSW 2340, Australia, the party accountable for your information under these General Terms and Conditions.
Country: The place in which Buntra or the owners/founders behind Buntra operate from, which in this case is Australia.
Device: Any internet-connected hardware, including a phone, tablet, computer, or anything else capable of reaching Buntra and using the services.
Service: Covers the services made available by Buntra as set out in the applicable terms (where these exist) and across this platform.
Third-party service: Covers advertisers, competition sponsors, promotional and marketing partners, and any other parties that supply our content or that offer products or services we believe may appeal to you.
Website: Buntra's online property, reachable at the following address: Buntra.com.au
You: Any individual or organization holding a registration with Buntra for the purpose of using the Services.

User responsibilities

You undertake to:

Supply information that is truthful, current, and complete whenever you set up an account or submit an order.
Keep your account secure by safeguarding your password and limiting who can get into it.
Tell us straight away if your account is used without authorization or if any other security breach occurs.
Take responsibility for everything that happens under your account.

Restrictions

You agree that you will not, and will not allow anyone else to:

Sub-license, sell, rent, lease, assign, distribute, transmit, host, outsource, reveal, or in any other way commercially profit from the website, or hand the platform over to a third party.
Alter, build derivative works from, disassemble, decrypt, decompile, or reverse engineer any portion of the website.
Delete, change, or hide any ownership notice, copyright and trademark markings included, belonging to Buntra or to its affiliates, partners, suppliers, or the website's licensors.

Information We Collect

Personal information may be gathered when you:

Register an account
Submit an order
Sign up for our newsletter
Reach out to customer service

Categories of Information Gathered:

Personally Identifying Details: Your name, email address, postal address, and contact number.
Payment Details: Card data is handled securely by external payment processors.
Non-Identifying Details: Browser and device type, IP address, the pages you view, and how long you spend on the site.

Returns and Refunds

Should your purchase fall short of your expectations, write to us at care@buntra.com.au within 14 days to arrange a return or exchange. Items must come back to us in their original condition and packaging.

Limitation of Liability

In no event will Buntra be held responsible for any direct, indirect, incidental, special, or consequential loss arising from your use of the Site or from any product bought through it.

Indemnity

You agree to indemnify, defend, and keep free from harm Buntra, along with its affiliates and employees, against any claim, loss, liability, damage, or cost, reasonable legal fees included, that stems from your use of the Site or from your breach of these Terms.

Your consent

Our General Terms and Conditions have been refreshed so you can see exactly what is placed when you visit our site and how it is put to use. Browsing our website, opening an account, or completing a purchase means you accept these General Terms and Conditions.

External Links

These General Terms and Conditions cover the Services alone. Within the Services you may find links to outside websites that are neither run nor controlled by Buntra. We take no responsibility for the material, accuracy, or views found on those sites, and we do not examine, monitor, or verify them for accuracy or completeness. Keep in mind that the moment you follow a link away from the Services, our General Terms and Conditions stop applying. Whatever you view or do on another website, including any we link to, falls under that site's own rules and policies. Those third parties may run their own cookies or use other methods to collect information about you.

Our Use of Cookies

Buntra relies on "Cookies" to work out which parts of our website you have already visited. A Cookie is a small piece of data your web browser saves on your computer or mobile device. Cookies help us improve how the website performs and what it can do, although the site does not strictly depend on them. Without them, features such as videos may stop working, or you would have to type your login details on every visit because we would hold no record that you had signed in before. Most browsers can be set to block Cookies. That said, if you turn Cookies off, parts of our website may not work properly, or may not work at all. We never store personally identifying information inside Cookies.

Updates to These Terms

We may revise these Terms of Service from time to time. Whenever that happens, the revised version will appear on this page carrying a new effective date. We recommend checking back now and then so you remain aware of your rights and obligations.