Have a question about your Buntra order? Browse our FAQs below for answers to common questions. If you need further assistance, email us at care@buntra.com.au or reach out through our contact page. We’re happy to help!
1. When should I expect my order to arrive?
Orders take 1–2 business days to process, followed by an estimated delivery time of 5–14 business days within Australia. If your parcel hasn’t arrived after this period, email us at care@buntra.com.au so we can help.
2. Where can I find my tracking number?
Once your order has been dispatched, we’ll automatically email you the tracking details. You can also track your order on our tracking page. If you can’t find the email, check your spam or junk folder. Please allow some time for the tracking link to start showing updates.
3. How can I check my delivery status?
Visit our tracking page and enter the tracking number from your dispatch email to see the latest updates on your parcel’s journey.
4. What if I’m not satisfied with my purchase?
Please refer to our Return & Refund Policy for information on returning your item. If you need assistance, contact our team at care@buntra.com.au.