Refund policy

Last updated on 5 September 2026

Thank you for shopping with buntra.com.au. This policy explains how returns, refunds, and exchanges work so the process is clear and fair. For any return questions, contact us here or email us at care@buntra.com.au

Policy overview

Return window: 14 days from the delivery date.
Refund processing time: refunds are processed within 7 business days of us receiving and inspecting your return.
Return shipping cost: paid by the customer, unless the item is faulty or we sent the wrong product.

Order cancellation

You can cancel an order within 2 hours of placing it by emailing care@buntra.com.au. If it has already shipped, follow the return steps below once it arrives.

Return conditions

We accept returns when:

The item is returned within 14 days of delivery.
It is unused and in its original condition, with all tags and original packaging.
You can show your order number or order confirmation email as proof of purchase.

Return instructions

Email us with your order number and the reason for the return.
We review your request and send return authorisation with instructions.
Pack the item securely in its original packaging.
Ship it with a tracked service.

Refunds

Once your return arrives, we inspect it and let you know if it is approved within 7 business days. Approved refunds go back to your original payment method within 10 business days.

Exchanges

We exchange items that arrive faulty or incorrect, and we cover return shipping on those. If you ordered the wrong size, return the original item using the steps above, then place a new order for the size you want.

Exceptions

Faulty or damaged items: contact us within 48 hours of delivery. We arrange a free return and send a replacement or full refund, whichever you prefer.
Wrong item: if you receive the wrong product, contact us, and we cover return shipping and send the correct item.
Lost packages: if your order does not arrive within the estimated time, contact us so we can open an investigation with the carrier.

Processing times

Return window: Returns must be initiated and shipped within 14 days of receiving the item.
Wrong item: Once received, returns are inspected within 7 business days.
Lost packages: Refunds are processed to the original payment method within 10 business days after inspection.