Privacy policy

Updated on 5 September 2026

Who we are

Buntra ("we," "us," or "our") runs the website Buntra.com.au (the "Site"). We are a business that sells high quality consumer and general lifestyle products. This Privacy Policy explains how we gather, use, share, and protect your personal information.

Information We Gather

Personally Identifiable Information

We gather personally identifiable information from Users when they engage with our Site, for example when registering an account, making a purchase, signing up for our newsletter, or reaching out to customer service. Such information may cover:

Contact Details: Full name, email address, postal address, and telephone number.
Payment Details: Credit card or other payment particulars required to fulfil orders. Payment details are handled securely by third-party processors and are never held on our servers.
Verification Data: For both buyers and sellers, we may gather material used to confirm that a product is genuine, including photographs and product descriptions.

Non-Personally Identifiable Information

We may gather non-personally identifiable information automatically whenever Users engage with our Site. This may cover:

Browser and Device Details: Browser type, device category, operating system, and Internet service provider (ISP).
Log Records: IP address, browser type, pages viewed, the time and length of each visit, and other usage figures.

Cookies and Tracking Tools

Our Site may rely on "cookies" to enhance the User experience. Cookies are small files placed on your device by your web browser that help retain settings and preferences and monitor how the site is used. Users may adjust their browser settings to decline cookies or to be alerted when cookies are being sent.

How We Use the Information We Collect

Your personal information may be used for the purposes below:

To Deliver and Maintain Our Services: To fulfil orders, administer accounts, and offer customer support.
To Tailor the User Experience: Combined data can help us see how Users navigate our Site so that we can improve how it works.
To Enhance Our Website: Feedback may be used to refine our products, services, and the overall experience.
To Handle Payments: Information you submit is used solely to complete transactions.
To Send Occasional Messages: We may issue order confirmations, updates, or replies to your enquiries. Where you have agreed to it, we may also send promotional material, and you can withdraw at any time.

How We Safeguard Your Data

We apply reasonable security practices to shield your personal information from unauthorised access, modification, or disclosure. Sensitive and confidential data passing between the Site and Users is encrypted and secured using SSL (Secure Socket Layer) along with other digital safeguards. We likewise adhere to industry benchmarks for payment card security.

Sharing and Disclosure of Data

We never sell, exchange, or lease Users' personally identifiable information. That said, we may pass on information:

To Service Providers: Information may be shared with third-party suppliers who help us run our business (for instance, payment processing, delivery, or customer support).
To Meet Legal Obligations: Information may be disclosed where the law requires it or where it is needed to guard against legal liability.
In Business Transitions: Should a merger, acquisition, or sale occur, personal data may be passed on.

Retention of Data

We keep your personal information only for as long as it is needed to serve the purposes set out in this policy, such as keeping your account open or meeting the requirements of the law.

Account Details: Kept for as long as the account stays active.
Legal Requirements: Kept for as long as needed to satisfy legal duties or settle disputes.

Your Rights and Options

Access and Correction: You are entitled to view and amend your personal information by signing in to your account or getting in touch with us.
Data Portability: You may request a copy of your personal data in a structured format.
Erasure: You may ask us to erase your personal data, apart from records we are obliged to keep for legal, administrative, or security reasons.
Marketing Opt-Out: You can stop marketing messages at any point by using the unsubscribe link or by contacting us directly.

International Users

Please be aware that we may transfer, store, and process your personal data beyond the borders of the country you live in. Your personal data is also handled by employees, outside service providers (third parties), and partners located in those countries.

Where we move your personal data outside Europe, we will depend on approved transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or comparable arrangements issued by the relevant competent authority in the UK (where applicable), unless the destination country is regarded as offering an adequate level of protection.

Amendments to This Privacy Policy

This policy may be revised from time to time. The revision date shown on this document reflects the most recent update. We invite Users to revisit this Privacy Policy occasionally so that they stay aware of how their information is protected and used. Ongoing use of the Site once changes are made will amount to acceptance of the revised policy.