Shipping policy

Who we are

Buntra ("we", "us", or "our") operates the website buntra.com.au. We aim to provide a smooth and transparent shipping experience, ensuring your convenience and satisfaction. The details below explain how we process, pack, and deliver your orders.

Shipping cost

Shipping costs are shown at checkout before you pay.

Where we ship

We currently ship within Australia.

Order processing time

Processing time: Orders are prepared within 1 to 2 business days (Monday to Friday).
Cut-off time: Orders placed before 10:00 PM (GMT +10:00) Australian Eastern Standard Time, Sydney will be processed the same day; those placed after will be processed the next business day. Orders are prepared within 1 to 2 business days (Monday to Friday). Orders are not processed on weekends or public holidays.

Delivery time

After processing, orders usually arrive within 5 to 7 business days, depending on the destination.

Carrier and tracking

We ship with established carriers and send tracking details by email once your order is on its way.

Lost or damaged items

If your order arrives damaged, please get in touch with us within 48 hours of delivery so we can resolve the issue promptly. If your order has not arrived within the estimated delivery timeframe, contact us immediately so we can investigate and assist you.